LifeSource makes false claims about their water filters

Ken Hoffman is a LifeSource salesman who has chosen to email me and make insulting remarks today rather than sticking with facts. He’s apparently offended by my criticism of LifeSource and their penchant for exagerating what their whole house water filters actually do.

Here are Ken’s latest remarks to me and an example of the dialogue:

“Cute! Real cute! Not really intelligent, but cute.”

And this previously:

“Your condescending comments and suggestions indicate an over-inflated ego. I surmise that you are paid “by the word”, rather than by the validity of your comments”

As you can see he’s attempting to take the conversation to a higher level.

The fact is that LifeSource lies to the public about what it is selling – nothing more than an overpriced carbon filter. The Beatron inside does nothing at all. The Beatron certainly does not soften the water.

So, how do they lie?

First, LifeSource claims to be able to treat 1 million gallons of water in your home. This is due to their NSF 42 certification.  I have discussed that elsewhere in this blog. I’ve spoken with the individuals who do the actual certification and confirmed via discussion that the 1 million gallon claim made by LifeSource specifically is the point at which chlorine removal drops below 50%. Also noteworthy is the fact that the input water has 2 parts per million (ppm) of chlorine plus 200 – 500 mg/l of tds and 1 mg/l total organic carbon and nothing else. It is water that has been purified and then the challenge chlorine added and removed by the filter in a lab for testing purposes.

Your water, meaning water coming from any public system, will not only have more chlorine than 1 ppm (probably more in summer and less in winter) but it will also carry all of the carcinogenic byproducts of chlorination including the Haloacetic acids and Trihalomethanes (look at your own local water report to confirm this).

Carbon filters also remove these and that’s what we want them to do.

The point is that the carbon will be saturated with contaminants long before 1 million gallons. The other point is that you don’t buy a whole house water filter for the purpose of removing half of the chlorine. You want all or most of it gone.

So, forget about their claim of 1 million gallons. That is not what you will experience in your home. A more realistic claim is about 500,000 gallons.

The other claim by LifeSource, and the one that is actually dangerous to your health, is that you can drink the water from any faucet in your home (and additionally that it will taste like Fiji water).

Well this depends entirely on where you live and what’s in your water. If you live in Seattle and drink snow melt and rain it may be true. But if you live in Los Angeles or most cities in the U.S. you will have high dissolved solids, perhaps radioactive metals, and numerous unregulated contaminants from upstream sewage. These may be reduced somewhat by a whole house carbon filter but they are not removed and research has shown that they can have a negative impact on your health.

So LifeSource shouldn’t be advising you to drink the water from any tap in your home after you install their filter. Period.

As for the infamous beatron, it’s nothing more than a twisted copper wire surrounded by white sand inside of an entirely closed plastic tube which itself is sitting in the carbon. Anything it might do is in the realm of the mystical, ie: total nonsense. Here’s a photo:

LifeSource Beatron

A look at what’s inside the LifeSource Beatron

As for whether or not I think I’m right, well I see the point being made by Ken. I don’t have to call out dishonest behavior within the water industry but I do. I think that we should all be making valid, honest claims about our products and I try to do that as best I can. You need only call me to discuss a particular issue to learn this.

I won’t lie to you.

If you want to buy an effective whole house water filter then check out my Urban Defender here

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11 Responses to LifeSource makes false claims about their water filters

  1. Shannon Mooney says:

    Truth! Is what is written below. I wrote this not to hurt or cause any damages to LifeSource Water, but to protect YOU the consumer. LifeSource is fully aware of what they do and has had plenty of time to correct or fix any known issues.

    Now what are you going to do about it?  I have tried to forget, ignore, and block out LifeSource Water but I can’t because to many people out there in the world drank the LifeSource Waters “KOOLAID” which is not the end of the world because I drank the koolaid like you did. Now keep reading especially if you have had your system for 3 years or more.  The truth shall set you FREE, so continue reading learn the truth  about LifeSource Water and the unethical business practices that LifeSource Water engages in knowingly.  To the esteemed principals  at  LifeSource Water, I challenge you to a public forum explaining yourself and your product because unfortunately for you LifeSourceWater I will not stop spreading the truth as long as you continue to lie and allow unknowing consumers to be manipulated. All at the consumers monetary expense and health affects by over selling your product for financial gains. 

    A carbon filter and that’s all folks!  I love the people on here that tell us all how much they love there LifeSource system after 10 plus years because you drank the koolaid, got sold by that fast talking sales rep who knows nothing, and you bought a 3800 dollar system that in all reality in my opinion is a poor GAC Carbon Filter, not great.  Now I was sold as well so I know how it feels but the question is what are we going to do about it now? I drank the koolaid but then I did my homework and now I ask that you do the same. Why? To protect you, your family, and all the others out there by doing what’s right.

    So let’s break this system down in order to understand it, shall we?  A stainless steel cover, a poly glass mineral vessel, a 5600 mechanical fleck head, 1 distributor top basket , 1 inch riser pipe, a bottom distributor basket, a beotron, and 1 to 1.5 cubic feet in there smaller system of 12 x 40 GAC carbon.  Right?  First, I was told like you that the system removes spotting or makes it easier to clean up and as we all know LifeSource sells there filtration system as a water softener alternative.  I guess they call it a water softener alternative because technically  it can be hooked up right where a softener would go but the fact of the matter is that there is nothing in this system that does ANYTHING for HARD WATER.  

    In order for there to be any reduction or removal of the symptoms of hard water a ionic exchange must occur. There are other ways but we will keep it simple for now.  GAC Carbon does nothing for hard water or for the symptoms of hard water.   Next and this is key, we were told that the system removes chlorine, chloramine, herbicides, pesticide, pharmaceuticals, THM, and MTB. Right? Then told that the system is good for 10 years or 2.5 million gallons of water.  Right? So one would assume that for 10 years all of chemicals that we were told we’re removed is working for 10 years removing those chemicals. Right?

    The LifeSource system is certified under the NSF Standard 42 which is for the reduction of chlorine and chloramine improving the aesthetics of water feel, touch, and taste.  That’s it no more,  no less.  The only claim a LifeSource sales rep can make is that simply this system reduces (not removes) chlorine and chloramine and will improve the taste, feel, and smell of your water.  That’s it! No more, no less! Now carbon does reduce herbicides, pesticides, pharmaceuticals, THM, and MTB but not for 10 years & not all of these chemicals consistently on a regular basis.  GAC manufactures advise changing out the carbon in POE Water Systems such as LifeSource Systems every 3 years or sooner especially if there is high water usage.  For showering, cooking, and cleaning this is a poor, not a great carbon system, but by no means is LifeSource Water System an all in one miracle system.  Not even close.

    As for drinking water it’s up to you and what your concerns are. If you truly want your drinking water consistently free from chlorine, chloramine, herbicides, pesticide, pharmaceuticals, THM, and MTB a LifeSource system for drinking water should not be used.  A secondary drinking water system should be installed at your sink which can be a system that strips every thing out including minerals or a system that strips only the chemicals but leaving good minerals.  Whatever you choose that system will require service. Also make sure the unit is certified specifically for the removal of the above contaiments by your state or a respected agency. 

    What’s this Beotron thing? Now I was told it was what makes the magic happens in a LifeSource Water System.  Unfortunately, there is no magic or even technology that is useful and here is why.  You can google Beotron and there are those just like me who investigated this device with nothing but negative comments.  The device is 24 inches tall by 1 1/2 inches wide, a PVC pipe with 2 end caps on each end, and filled with a white sand media with a copper wire running down the middle of it.  In a nut shell this is just a pipe taking up space in the tank which is doing absolutely nothing.  The water never goes through the pipe because it’s closed by the two end caps which means the crap inside of the pipe is magically radiating a super filtration process that scientifically is not possible or even known to man.  

    Water filtration is all about the media or cartridges coming into actual contact with the water.  For example hardness is removed by a softener by exchanging calcium and magnesium with sodium.  Nano Technology takes the calcium and magnesium and turns the minerals into a crystal thus not adhering to your fixtures.  Reverse Osmosis by means of a membrane removes salts due to the particle size by forcing the water through a 0.0001 or less micron membrane.  All of the above ways that is used today to remove or reduce water hardness works because the water MUST come into contact with the media or forced through a membrane reducing Total Dissolved Solids consistently.   

    If any filter company in California claims there system does something like removal of chlorine, chloramine, herbicides, pesticide, pharmaceuticals, THM, and MTB they have to be certified to do so.  In this instant the LifeSource System reduces chlorine and chloramine making your water feel, taste, and smell better.  Nothing more nothing less! It’s a carbon filter which depending on your water source and usage of water needs to be serviced.  I know 10 years or 2.5 million gallons of water is what LifeSource Claims there system is good for. Right? Yes, it’s good for 2.5 million gallons of water reducing chlorine or chloramine, but it’s effectiveness against other VOC is not certified for 2.5 million gallons of water so service is required.

    Your car filters require service. Your furnace filters require service.  Your refrigerator filter requires service.  Yes, the LifeSource Water System should be serviced every year no longer then three years depending on your source water as well as usage.   Now I know they tell you to buy a new system because they do not service there systems.  I will happily service any LifeSource Water System in California or encourage you to at least have your water tested by a lab in order to make an informed decision on your own.   

    So in a nutshell the LifeSource Water System is nothing but a carbon filter that’s over priced.  Does nothing for hard water! It will not reduce spotting or the symptoms of hard water.  Only reduces chlorine and chloramine does not remove chlorine and chloramine.  Does not remove herbicides, pesticides, pharmaceuticals, MTB, or THM’s for 10 years which is why service on every system should be done yearly or no less then every three years depending on your water source coming out of your Tap as well as the amount of water you used yearly.  

    Feeling ripped off?  Over sold? Well you where, so I ask you once again What Are You Going To Do About It? If you are one of the lucky consumers that has good tap water and Love the LifeSource Water system, that’s OK.  What is not ok is allowing others to make the same mistake by purchasing a LifeSource Water System as well as doing nothing to hold LifeSource accountable for there actions.  Ready for part 2 because here is where you the consumer can change the way LifeSource Water operates and collect damages for your losses.

    All LifeSource Water Sales Reps operating in the state of California must have what is called an HIS License issued by the California State Contracting Board.  HIS stands for Home Improvement Sales which is a requirement for any Sales Rep going to a consumers home presenting a service or product over 500 dollars which is a Home Improvement.  Out of 40 plus sales reps operating in California only 5 have there HIS License.  To confirm my claim please click here which at the bottom of the page there will be a sales rep list botton which you will need to click on and view LifeSource Waters active sales rep list.  

    So what are you going to do about it?  Start by clicking the link above confirm weather a licensed or unlicensed rep sold you your unit.  If unlicensed you must file a claim with the California Board of Contractors.  Now consumers if you paid for your LifeSource Water System  in full, where not given a 3 day right to cancel ,  and feel you were lied to especially about hard water or products performance file a claim now.  LifeSource Water is allowing unlicensed sales reps to sell there products which they are fully aware of.  For now I leave you with words of truth, fact, and hopefully provided the power for YOU the consumer to do something about a company that cares more about the color of money then the consumers who they serve.  

    Stay tuned for more updates and I thank you for your time.   

  2. Rick Morse says:

    Please furnish me information about a unit that doesn’t require salt and will soften water safely. I also want filtered water very confusing to locate a system that truly works.

    • Softening water would be defined as removing the calcium from the water. The only system that does that is a water softener that uses salt. There are now alternatives that modify the calcium ion for the purpose of making it less likely to clog up equipment and easier to remove from shower doors and fixtures but these do not remove the calcium so you will still have hard water marking.

  3. John K. says:

    Here in San Diego my concern is how much water this lifesource uses every time it cleans or purges itself. I live alone, no yard to water, take one shower a day and my water bill is $230 every other month. I will sometimes see the water coming out of the unit as it cleans itself. I can’t find that figure anywhere on the lifesource web site.

    • Backwashing carbon filters are far more effective than the alternatives. However if you would like to stop the backwash simply unplug the unit. Doing so will decrease the effectiveness of the filter so you may wish to plug it in from time to time and initiate a manual backwash.

  4. Vanessa says:

    Thanks for your article! Which whole house water purifier do you recommend?


  5. Ted Sagnor says:

    Everything you said makes sense, that’s why we went with the one water system. They are based in San Diego and their unit does what they say by incorporating several components that life source does not. They have a real german engineered technical unit that saps the water with low current to break it up to give us soft water. They showed us our bad our water was from the tap, and then how clean it was after going through their systems. it was $3950 but at least we don’t feel misled like lifesource and their plastic pipe. Thank you for the information James.

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