This is a place where you can provide feedback on the products you bought from me or you can ask me a question and I’ll try to answer it. If you’re stopping by here to see other customer reviews you can find a slew of them at http://www.cleanairpurewater.com/testimonials.html
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Wow, what a refreshing experience to find Jim. I had purchased an RO system from a local dealer and had him install it. After over 1 yr of issues and troubles the dealer just plain quite returning my calls and left me to fend for myself. I searched and searched until I found JIm at Sweetwater. I sent him a note to introduce myself and explain my situation. He suggested that I send pictures and talk on the phone to try and fix my unit rather than replace it, so we went that route and Jim was very nice and talked me through replacing a valve, well no luck. So ultimately I purchased a 5 stage RO system from Jim and have now installed it myself and have not had one bit of trouble. I am VERY CONFIDENT that if something does happen I will be able to pick up the phone get Jim on the other end and resolve the problem. This is the way customer service should be and with people like Jim out there you can rest assured you are in good hands and will be taken care of Fairly and without hassle. John Swanson-South ELgin Illinois
Thanks John – I appreciate your feedback. I don’t like to see people spend money if they don’t have to and it’s really too bad we couldn’t get your original system to work. And yes, I’ll be here. Actually talking to people all day about drinking water and health brings me great joy. Jim
I currently live in Las Vegas, Nevada, where the water is certainly not the best, as a matter of fact, I believe it must be close to the worst. I recently read a book about how much toxicity we are exposed to in our water, and even though I have been drinking bottled water for a long time, that if you are showering in toxic water, you might as well be drinking it. I have a RO system in my kitchen for cooking and drinking, but have never liked the flavor of the RO water. I began to research whole house water systems and asking questions of plumbers and technicians. I told them I wanted the fluoride out, the metals out and the chemicals out. I found they only wanted to sell me what they were marketing, and they all basically made me feel like I was asking the impossible. I then found Jim’s website and called him. I purchased the Urban Defender, a zeolyte filter and a fluoride filter. It was recently installed and I cannot tell you how happy I am with the water in my whole house. I have been drinking water from the tap for the first time in over 15 years and it tastes better than my favorite bottled water. Jim has been so great, making himself available for questions the plumber might have while installing the system. It has been a great overall experience dealing with Jim at Sweetwater. I am a very satisfied customer.
Thanks, Donna, for the kind remarks. I’m glad you’re enjoying your water. The Urban Defender whole house water filter is pretty awesome by itself, but when you add the zeolyte filter for metals and the fluoride filter you can get healthy water for your entire home.
Still…and I know you don’t want to hear this….I wouldn’t drink the water in Las Vegas even with these whole house water purification systems in place. Due to the high level of total dissolved solids (too many minerals), radioactive metals, and unregulated contaminants including trace levels of pharmaceuticals I recommend reverse osmosis for drinking water in Las Vegas.
When I married in 06 my husband was contently drinking well water. I was using a Reverse Osmosis system on my city water. When I had the well water tested it did contain bacteria. We began buying bottled water while I researched the alternatives. That’s when I found Jim and Sweetwater. He helped me with my unique situation to find the best kitchen filtration system. No more lugging in jugs of water! And recently when my system quit working he was right there to help me diagnose the problem and get it going again. When we relocate later whether it’s city water or well water I will be getting a whole house filtration system. I know I can trust Jim to help me figure out which water purification system is the best system for me. I would and have recommend Jim to family and friends. Thanks Jim.
We live in rural East Texas and have had a well water for the 26 years we have lived there. The water, although hard, has always been good. Over the last few years the water quality began to degrade until it reached a point of being undrinkable and would stink up the entire house while taking a shower. I found Jim in January 2011 while researching the problem. I was pleasantly surprised when he insisted on testing the well water before making a recommendation. Everyone else I contacted said their product would cover whatever problem I had. …no need for testing. Jim recommended a fairly complex but customized system to solve our problems. We installed it ourselves over a weekend in May 2011. We installed a chlorinator, a sediment (filox) filter, the Urban Defender, and a water softner. For the next few weeks we did encounter a few bugs in the systems but Jim stayed with it until everything was functioning as it should and has followed up to check on us since then. After that, our system has been trouble free and has provided us with wonderful clean well water. I admit that I was skeptical doing business with someone in Utah for a problem in East Texas. The distance was not a problem and the customer service he provided was awesome. I can highly recommend Jim regardless of your location.
I spent months researching what would be the best whole house water purification system, but could never verify that the systems I was looking at would actually solve my problems. Like others, I found that people who provided “advice” were really just wanting to sell their own name brand systems for crazy prices. I heard Jim’s interview on Renegade Health (one of 5 I listened to on water) and was impressed with what he had to say. We looked at my water report and he put together a custom Urban Defender and RO system for me. We discussed a water softener, but I did not want do deal with the salt, so I purchased a nuvoH2O separarately (I am still monitoring this to see how well it deals with the hard water). I would recommend Jim to anyone because you get the solution you need for a reasonable price. My water tastes great and now that I know it is safe, I drink much more of it. Thanks, Jim.
Our Kitchen Defender was finally installed last week! What a pleasure it provided for us to finally have water to drink and use for tea, coffee and cooking that satisfied our taste and did not insult it. The Kitchen Defender supplies the best water I have ever tasted outside of the artisan well water supplied to my hometown in the Catskill Mountains. Congratulations on having a product that performs even better than advertised!
As a physicist, I appreciate your considerable in-depth knowledge, sincerity and patience with me as we explored the technical and scientific aspects of water filtration. Of all the water treatment suppliers I considered, you were the only one that I felt had the expertise and integrity to get to the best possible cost-effective solution for water treatment in our home. Thank you for taking all that time with me.
We live in rural Utah in an area where (hydrogen sulfide) sulfur water is a common issue. We purchased a property here with an existing well and the water had a very strong sulfur odor. That combined with a high level of certain bacteria, slightly cloudy water, solids and tannins, made it unusable. Jim was referred to me by a friend who lives in the area. I had my doubts that our water could be made useable, much less drinkable, however I have been made a believer. Jim has been a support all the way through the testing and installation process and is always available for consult. Every part of the system that Jim put together for us based on our water analysis was so well thought out. I would not hesitate to recommend him to a friend or family member in need of a well water treatment system.
I like your whole approach very much. I like that you try to educate your customers first and that you customize the equipment when necessary so they get exactly what they need; no more and no less and at a reasonable cost. One of my homes was on a citywide home tour yesterday and some of the people who came through asked about water treatment. Thanks to you I was able to tell them something about it and that there was this guy in Utah who could help solve their problems.
For years I’ve been recommending point-of-use reverse osmosis filters at the Kitchen sink and ice-makers, and at least raising the issue of water softeners. People are starting to ask about whole house filters. I’ve been doing it somewhat blindly and wishing I had better information. Now I do. I’d like to make this part of my regular design process and I’ll pass on your contact info to anyone who is interested.
Hi Jim:
I am in the process of purchasing your Urban Defender whole house water filter and custom reverse osmosis and air purifier so no comments on those yet, but I thought you might be interested in this short video, as it falls into the healing category, as does water. It is about Hemp/Cannabis Oil and its amazing cancer curing benefits.
http://dotsub.com/view/fc4e051a-1709-4e63-8a2c-912b09486c9f
Cheers, Jane.
Your Five Steps to Healthy Water is absolutely the most comprehensive and well thought out system for figuring out what to do about your current water situation. It’s also a very honest approach. I commend you on maintaining a sense of dignity during these rough economic times. I will be contacting you soon to figure out what I’m gonna do about my water situation.
Thanks so much for your services.
Anthony Martinez Bayonne New Jersey
We are so happy with our new Kitchen Defender, The water tastes amazing. Thank you so much.
“Hi Jim, I recently moved to Las Vegas area and found out just how bad the water here is. At first I thought nothing of it since I bought a Berkey filtering system 6 mos ago. Were I lived before the water was around 250ppm so I never bothered to check the filtered water TDS reading. Out of curiosity I checked Vegas’s tap water and then water filtered through the Berkey. Tap water showed 490ppm, and filtered water
showed 460 ppm. Wow, that’s a little unnerving. I flushed the filter, about 4 times, which took a couple of days (it’s a gravity force filter). Checked TDS after every flush – same result 460ppm with tiny variations. I contacted their customer support about filter not getting TDS reading down significantly. The woman on the phone didn’t even know what TDS was and then after some searching on the internet finally referred me to their FAQs. One of them was about TDS readings not to be expected to be reduced
dramatically, because the filter only designed to remove heavy metals and chemicals and leave beneficial (?) minerals in…
Well, it’s all well and good but isn’t 460 ppm a little too much?
Thanks.”
Ana
Ana – thanks so much for asking this question. The Berkey filter system consists of a carbon filter and a ceramic filter. The carbon removes volative organic compounds and chlorine. The ceramic filter removes small particles including bacteria and cysts. But the Berkey will not remove dissolved solids. Only reverse osmosis will remove dissolved solids. And yes, tds does include natural minerals in water. In Las Vegas you have too many minerals in your water. I like to drink water with a tds between 30 and 200, or 250 at the most. The higher the tds the less hydrating the water is to your body.
Many water filter companies make the generic claim that minerals are beneficial, but like anything, you can have too much. So, I would suggest you use reverse osmosis for drinking water in Las Vegas. Rather than be upset with Berkey I’d say that this was a case where looking at your water report for clues would lead you to conclude which water filter is the best.
yours in health,
Jim
I can’t believe the difference in the water since I installed your Kitchen Defender water filter, it actually tastes good, I have never noticed that kind of difference in any other filters I had over the years.
Thank you
Robin Antar
President
Realism in Stone Inc.
Brooklyn, NY